Answers to the questions we hear most about orders, payment, licensing and refunds.
Your download link is sent to the email address you enter at checkout, usually within a few minutes of your payment being confirmed. See our Refund & Digital Products Policy if a link doesn't arrive.
No. You just need a valid email address at checkout so we can send your receipt and download link.
It depends on the template — most are Word (.docx), Excel (.xlsx), PDF, or Google Sheets. The exact format is listed on each product card before you buy.
No, everything on TemplatesDesk is a digital download — there's no physical shipping.
Prices are set in USD, our base currency, but you can switch to EUR, GBP, NGN, GHS, KES, ZAR or ZMW using the currency selector, and pay in that currency at checkout.
Checkout is handled securely by Flutterwave, supporting card payments, bank transfer, and mobile money depending on your currency and country.
Yes — we never see or store your card details. Payment is processed directly by Flutterwave, our payment provider.
Yes. Our Template Licence covers personal and business use, including sending completed documents to clients, employees or tenants.
No — reselling, redistributing, or uploading the raw template elsewhere isn't permitted. Full details are in our Template Licence.
Templates are general-purpose starting documents, not professional advice. We recommend a local professional reviews anything binding or regulated before you rely on it — see our Disclaimer.
Because templates are delivered instantly as digital files, we don't offer refunds for change of mind once a template's been delivered. We do cover failed downloads, duplicate charges, and corrupted files — see our Refund & Digital Products Policy.
Reach us via our Contact Us page with your order reference, and we'll help sort it out.
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